Legal & Compliance

EU ODR Platform Closed: Should Websites Remove the Old Link?

Many EU online shops added the European Commission's ODR link because Article 14 of Regulation (EU) No 524/2013 required it. That legal and technical situation changed in 2025.

Regulation (EU) 2024/3228 repealed the ODR Regulation with effect from 20 July 2025. The platform stopped accepting complaints on 20 March 2025 and was discontinued. Leaving the old link or text unchanged can send customers to a service that no longer exists.

What AllyProof checks

The check looks for references or links to the former ODR platform. A finding means stale text was observed; it does not mean every dispute-resolution paragraph should be removed. Businesses may still have other duties under national law, sector rules, participation agreements, or the Alternative Dispute Resolution framework.

What to do

Review the legal notice, terms, footer, returns pages, and email templates. Remove or update only the obsolete ODR-platform reference, confirm whether another consumer dispute-resolution statement still applies, and have counsel review market-specific wording when the business operates across jurisdictions.

Official source

• Regulation (EU) 2024/3228 repealing the ODR Regulation

Common questions

When did the EU ODR platform close?

New complaint submissions ended on 20 March 2025, and the platform was discontinued with the repeal taking effect on 20 July 2025.

Can I delete every dispute-resolution statement?

Not automatically. The old platform link should be reviewed, while separate national or sector-specific consumer dispute-resolution information may still apply.