Refund Policy

Last updated: April 17, 2026

All paid subscriptions to AllyProof are processed by Paddle.com Market Limited("Paddle"), our Merchant of Record. Paddle handles all billing, invoicing, and payment processing on our behalf.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with AllyProof for any reason within 30 days of your first paid subscription, contact us for a full refund — no questions asked.

This guarantee applies to the first billing cycle of new subscriptions. It is in addition to our 14-day free trial, giving you up to 44 days of risk-free evaluation.

2. Free Trial

AllyProof offers a 14-day free trial on paid plans, processed by Paddle. A valid payment method is required at signup to start the trial — your card is not charged during the trial period. If you do not cancel before the trial ends, billing begins automatically at the rate of the plan you selected. You can cancel at any point during the trial at no cost.

3. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have already paid for.

To cancel, you can:

We do not charge cancellation fees.

4. Refund Eligibility After 30 Days

After the 30-day money-back guarantee period, refund requests are evaluated on a case-by-case basis.

Eligible for refund

  • You were charged after cancellation due to a processing error
  • You experienced a significant, unresolved service outage during the billing period
  • You were charged for a plan upgrade you did not authorize
  • Duplicate charges or billing errors

Generally not eligible

  • Change of mind after the 30-day window (you can cancel to prevent future charges)
  • Non-use of the Service during the billing period (cancellation is available at any time)
  • Dissatisfaction with scan results — automated accessibility testing has inherent limitations, which we disclose in our documentation and Terms of Service

5. EU Statutory Rights

If you are located in the European Union, you have a statutory 14-day right of withdrawal from the date of purchase under the EU Consumer Rights Directive. This right applies in addition to our 30-day money-back guarantee. To exercise this right, contact us or Paddle within 14 days of purchase.

6. How to Request a Refund

To request a refund, email us at refunds@allyproof.com with:

  • Your account email address
  • The reason for your refund request
  • The billing period in question

We aim to respond to all refund requests within 3 business days. If you are not satisfied with our response, you may also contact Paddle directly through the receipt email you received at the time of purchase.

7. Refund Processing

Approved refunds are processed by Paddle and returned to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

Refunds for annual subscriptions are prorated based on the unused portion of the subscription period.

8. Plan Changes

You can upgrade or downgrade your plan at any time. When upgrading, you will be charged the prorated difference for the remainder of your billing period. When downgrading, the new rate takes effect at the start of your next billing period.

9. Disputes and Complaints

If you have a billing dispute, please contact us at refunds@allyproof.com before initiating a chargeback with your bank. We are committed to resolving billing issues fairly and promptly within 5 business days. Unresolved chargebacks may result in account suspension.

If you are not satisfied with our resolution, you may escalate your complaint to Paddle's support team via the contact details in your purchase receipt. For EU consumers, you may also use the EU Online Dispute Resolution platform.

10. Contact

For billing questions, refund requests, or subscription management: refunds@allyproof.com