Refund Policy

Last updated: 23.10.26

Paid subscriptions are processed by Paddle, our Merchant of Record and legal seller for those transactions. The Paddle entity identified at checkout and on your receipt handles payment processing, invoicing and applicable sales taxes or VAT. The entity depends on your location.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans, including annual subscriptions. If you are dissatisfied for any reason, request a full refund within 30 days of your first subscription payment. No reason is required.

This guarantee applies to the first billing cycle of new subscriptions. If you are eligible for the 14-day trial, the trial and the guarantee together allow up to 44 days to evaluate the Service. Customers without trial eligibility still receive the 30-day guarantee from their first subscription payment.

2. Free Trial

Creating an account starts you on Free and does not require a payment method. Eligible customers can start a 14-day Business trial through Paddle checkout. The checkout shows trial eligibility, its end date, the required payment method and the price that follows. Customers who have previously trialed or paid for the same plan are not eligible for another trial. We check the billing email and, where available, the Paddle customer identifier; deleting an account or organization does not reset eligibility.

Confirming a trial checkout authorizes automatic billing at the selected rate when the trial ends, unless you cancel beforehand. There is no subscription charge during the free trial. Cancelling before its billing date prevents the first subscription charge. A Free account does not automatically become a paid subscription.

3. Cancellation

You can cancel renewal at any time. Cancellation defaults to the end of the current billing period, preserving paid access until then. You may instead choose immediate cancellation. Cancel a trial before its billing date to prevent the first subscription charge.

To cancel, you can:

As organization owner, use Settings → Billing → Cancel subscription
Use the subscription management link in your Paddle receipt email
Contact refunds@allyproof.com, including if self-service cancellation is unavailable close to renewal

We charge no cancellation fees. Cancellation does not automatically issue a refund; the guarantee and other refund rights below still apply. It does not delete your account. Do not use account or organization deletion as a substitute for cancelling billing.

4. Refund Eligibility After 30 Days

After the 30-day money-back guarantee period, refund requests are evaluated on a case-by-case basis.

Eligible for refund

You were charged after cancellation due to a processing error
You experienced a significant, unresolved service outage during the billing period
You were charged for a plan upgrade you did not authorize
Duplicate charges or billing errors

Generally not eligible

Change of mind after the 30-day window (you can cancel to prevent future charges)
Non-use of the Service during the billing period (cancellation is available at any time)
Dissatisfaction with scan results - automated accessibility testing has inherent limitations, which we disclose in our documentation and Terms of Service

5. EU Statutory Rights

Consumers in the European Union have statutory withdrawal rights for qualifying distance contracts, generally within 14 days of conclusion, subject to the applicable rules for services and digital content. These mandatory rights are separate from our 30-day money-back guarantee and are not limited by this policy. Contact us or Paddle to exercise them; you do not need to give a reason. Business purchases do not automatically qualify for consumer withdrawal rights.

6. How to Request a Refund

To request a refund, email us at refunds@allyproof.com with:

Your account email address
A reason, if you wish to provide one; optional for the money-back guarantee or statutory withdrawal
The billing period in question

We aim to respond to all refund requests within 3 business days. If you are not satisfied with our response, you may also contact Paddle directly through the receipt email you received at the time of purchase.

7. Refund Processing

Approved refunds are processed by Paddle and returned to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

The initial 30-day guarantee provides a full refund, including for annual subscriptions. After that period, approved annual refunds are prorated for the unused portion of the subscription period, unless a billing correction or mandatory legal right requires a different amount.

8. Plan Changes

Available upgrades and billing-cycle changes show a Paddle preview before you confirm the prorated charge or credit. A reduction in paid tier or site capacity must preserve access already paid for until the end of the current period. Contact refunds@allyproof.com to arrange such a reduction; automatic scheduling of reductions is not available in the dashboard. Do not choose immediate cancellation if you want to retain access through the paid period.

9. Disputes and Complaints

If you have a billing dispute, please contact us at refunds@allyproof.com before initiating a chargeback with your bank. We are committed to resolving billing issues fairly and promptly within 5 business days. Unresolved chargebacks may result in account suspension.

If you are not satisfied with our resolution, you may escalate your complaint to Paddle's support team via the contact details in your purchase receipt. EU consumers can also find the alternative dispute resolution bodies competent in their country on the European Commission's list.

10. Contact

For billing questions, refund requests, or subscription management: refunds@allyproof.com