Billing & Plans
AllyProof uses Paddle as merchant of record - Paddle handles checkout, tax, and invoicing; AllyProof reflects the current subscription state and exposes lifecycle controls inside Settings → Billing.
The three plans
| Plan | Price | Sites | Pages / scan | Scan cadence | Team seats | History |
|---|---|---|---|---|---|---|
| Free | €0 | 1 | 25 | Automatic monthly (plus 15 manual scans / month) | 1 | 90 days |
| Business | €35 / site / month, or €28 billed annually | 1-10 | Unlimited | Weekly | 10 | Forever |
| Enterprise | Custom | 10+ | Unlimited | Daily | Unlimited | Forever |
Business is priced per site. The subscription quantity determines your paid site
capacity - three sites is €105 / month, and you change the allowance by
changing the quantity, not by moving tier. Annual billing is 20 % off
(€28 / site / month, charged €336 / site / year). A site is one root domain
including all of its subdomains: www.example.com and blog.example.com
together count as one.
Above ten sites the tier is Enterprise, which is sales-led - it adds volume pricing, SSO / SAML, DPA and security-review support, and dedicated onboarding.
Feature availability follows the same three tiers. AI fix suggestions, compliance-workflow reports, VPAT-based evidence drafts, accessibility statements, CSV export, the extra scanning engines, and Layer 4 AI pattern analysis are all included from Business up. API keys, CLI, authenticated MCP tools and CI/CD integration are included in Business. See Pricing for the live matrix.
Former tiers have been retired. Organizations that used them now have Free as their base tier with an explicit Business grant. Their existing site allowance is preserved. This entitlement migration does not change subscription charges or quantities. Grants remain until an administrator explicitly clears them.
Signing up and starting a plan
New accounts start on Free. To subscribe to a paid plan, pick a tier and billing cycle on /pricing. If you're already signed in, the "Start" button opens the Paddle checkout overlay directly. If you're signed out, the chosen plan and period carry through signup, and the checkout overlay opens as soon as email confirmation lands.
Eligible first-time Business subscribers can start a 14-day free trial managed by Paddle. A valid payment method is required at checkout to start the trial; creating a Free account does not require one. Your card is not charged during the trial. By completing checkout, you authorize billing at the displayed rate after the trial unless you cancel before it ends. Returning subscribers do not receive another trial. Enterprise terms are agreed separately. Promotional codes are accepted at checkout.
Changing plans
In Settings → Billing → Change plan, available upgrades, additional Business sites and billing-cycle changes show a Paddle preview before you confirm an immediate prorated charge or credit. You can select Business again to change its site quantity.
Reductions in paid tier or site capacity must preserve already-paid access until period end. Automatic scheduling of reductions is not currently available: contact billing support to arrange the change. The app rejects an immediate reduction instead of silently reducing your paid capacity. Trial plan changes also require billing support; trial cancellation remains available.
Cancelling and resuming
Cancellation defaults to the end of the current billing period. Until then, the subscription card shows its cancellation date, Resume reverses the scheduled cancellation, and paid access continues. You may instead explicitly choose immediate cancellation, which ends paid access immediately.
When cancellation takes effect, the organization returns to Free subject to continuing administrative grants. Cancellation does not delete the account or shared evidence and does not automatically issue a refund. The Refund Policy preserves the full 30-day first-payment guarantee, including annual subscriptions. Data retention is explained in the Privacy Policy.
Account or organization deletion does not replace cancellation. Before deleting an organization, billing must have ended. A sole owner must resolve ongoing billing or transfer organization ownership before deleting their account; transferring ownership does not itself change Paddle’s payer.
Payment failures
If a renewal charge is declined, Paddle retries on its schedule and AllyProof sends a Payment failed email immediately. The subscription status switches to past_due - the card shows an orange indicator in Settings → Billing, and the Update-payment-method link opens Paddle's hosted card-update flow. If every retry fails, Paddle cancels the subscription and the org moves to Free as above.
Renewal reminders
AllyProof attempts to send the organization owner a Renewal upcoming email five to seven days before the next billing date. It includes the date and, when Paddle supplies an upcoming transaction preview, the estimated next payment with quantity, discounts, tax and credits reflected. If no reliable total is available, the amount is omitted. Scheduled cancellations do not receive renewal reminders.
Invoices
Every transaction Paddle records on the account is listed under Settings → Billing → Invoices & transactions. Each row links to a Paddle-hosted PDF invoice you can download for your records. A daily reconciliation cron cross-checks your Paddle subscription state against our view and corrects any drift automatically - so what you see in the table always matches what your card was charged.
Who can manage billing
Only the organization Owner can change the plan, cancel, or resume. Billing role seats see the billing page and invoices but cannot reach sites, scans, or issues - designed for finance / procurement users whose job is to pay invoices without access to customer data.
Plan override (support-only)
An administrator can grant a higher tier or a minimum number of sites independently of billing. Your effective site allowance is the greater of paid capacity and granted capacity. Renewals, downgrades and cancellation preserve these grants until they are explicitly cleared.